At Webtirety Software SaaS Solutions, we dedicate significant server resources and architectural engineering to provision and maintain your specific enterprise software instances. Because our infrastructure costs are incurred upon deployment, we maintain a strict policy regarding cancellations and refunds.
1. Subscription Cancellations
You may cancel your SaaS subscription (including Aero Business ERP, CrusherBiz, or SEO Nexus) at any time through the Webtirety Nexus portal or by contacting our engineering support team.
Notice Period: Cancellation requests must be submitted at least seven (7) days prior to your next billing cycle to prevent the automated processing of your next subscription fee.
Upon cancellation, your access to the platform will remain active until the end of your current paid billing period. We do not terminate access prematurely unless there is a direct violation of our Terms of Service.
2. Refund Policy
Due to the immediate deployment of cloud resources, server provisioning, and account licensing, our refund rules are strictly enforced:
- Annual Subscriptions: Annual licenses (including discounted promotional packages) are non-refundable. Once an annual contract is initiated and the system is deployed, we do not offer prorated refunds for early cancellation.
- Monthly Subscriptions: Monthly payments are non-refundable. If you cancel a monthly plan, you will not receive a refund for the current month, but you will not be billed for subsequent months.
- Setup & Integration Fees: Any one-time fees charged for custom data migration, API integration, or specialized module configuration are strictly non-refundable once the engineering work has commenced.
3. Exceptional Circumstances
Webtirety may, at its sole discretion, issue a refund or account credit in the rare event of a catastrophic server failure or prolonged core service outage that violates our 99.9% uptime guarantee, provided the issue originates entirely from our server architecture and not from client-side errors, ISP failures, or third-party disruptions.
4. Data Retention Post-Cancellation
We understand that enterprise platforms house critical business data (e.g., FIFO ledgers, inventory records). When your subscription ends:
You will have a 15-day grace period immediately following your subscription end date to request a final raw export of your operational data. After this 15-day period, to maintain security and combat system entropy, Webtirety will permanently purge your database instance from our active servers. Recovering data after this purge is impossible.
5. Contact Information
To initiate a cancellation, request a data export, or ask questions regarding your billing status, please contact us at:
Webtirety Software SaaS Solutions
Email: support@webtirety.com