Refund and Returns Policy

Refund Policy

Refund Policy for Webtirety software services, including SaaS products like Nexus, AeroPOS, and RestroFlow. And also includes downloadable Software tools.

Effective Date: 15/07/2025

At Webtirety, we strive to deliver powerful, user-friendly software solutions to help businesses grow and operate more efficiently. We’re committed to transparency and customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our software and services.

🔹 1. Free Trial Policy

Most Webtirety software products, including Nexus, AeroPOS, and RestroFlow, come with a 15-day free trial. This allows you to evaluate the platform before making a purchase. We strongly recommend using the trial to ensure the software meets your needs.

🔹 2. Refund Eligibility

We offer limited refunds under the following conditions:

You have purchased a paid plan without using the trial.
You have experienced technical issues or service disruptions that were not resolved by our support team.
You request a refund within 7 days of the purchase date.
Your reason for a refund is deemed valid by our team (e.g., duplicate payment, platform access failure).

🔹 3. Non-Refundable Situations

We do not offer refunds in the following cases:

Change of mind after purchase.
Failure to use the software or utilize features.
Issues due to unsupported systems or devices.
After the 7-day refund window has passed.
Purchases made after the free trial period without cancellation.

🔹 4. How to Request a Refund

To request a refund, please contact us at support@webtirety.com with the following details:

Your full name and registered email address.
Order/payment reference.
Reason for the refund request.

Our team will review your request and respond within 3–5 business days.

🔹 5. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation prevents future charges but does not automatically trigger a refund unless within the eligible refund period.

🔹 6. Lifetime Plans

Lifetime plan purchases are non-refundable, except in cases of accidental duplicate transactions or proven access failure due to our system error.

🔹 7. Third-Party Payments

If you purchased through a third-party platform (e.g., payment gateway, app store), refunds are subject to their respective policies.

📩 Need Help?

If you have any questions about this Refund Policy, please reach out to our support team at:

Email: support@webtirety.com
Contact Page: https://webtirety.com/help-desk/

For downloadable software tools

For digital downloadable products, we can’t offer any return and refund after your purchase, Return and refund policy doesn’t applicable to any intangible products.

For Web Development & Digital Marketing Services:

Refunds for custom development or marketing services are handled on a case-by-case basis. We offer partial or full refunds only when:

Work has not begun.
A client cancels before the agreed-upon project start date.
Deliverables fall significantly short of documented agreement, despite reasonable attempts to resolve.

We do not issue refunds for:

Change of mind after significant progress or delivery.
Delays due to client-side issues (e.g., delayed feedback, missing assets).
SEO or ad campaign results not meeting subjective expectations (SEO results are long-term and not guaranteed).