Washington, DC’s Attorney General Brian Schwalb is suing Amazon for allegedly excluding certain ZIP codes from enjoying Amazon Prime’s speedy delivery. Schwalb claims that, beginning in 2022, Amazon stopped using its in-house delivery systems for Wards 7 and 8 while still charging those customers the same amount for a Prime subscription. According to Census Reporter, Ward 7 and Ward 8 are 83 percent and 82 percent Black, respectively.
According to the suit, instead of using its own trucks, Amazon relied on UPS and USPS carriers to make deliveries — a decision that resulted in longer delivery times. Only 24 percent of packages to these Wards were delivered within two days. Schwalb also alleged that Amazon didn’t notify any Ward 7 and Ward 8 residents about these changes.
Worryingly, this isn’t the first time Amazon has been called out for excluding majority-Black neighborhoods from the full benefits of a Prime membership. A damning 2016 report in Bloomberg indicated the practice was common across several metro areas. Amazon has since provided Prime Free Same-Day Delivery to Boston’s Roxbury neighborhood, Chicago’s South Side and the Bronx in New York City.
Update, December 4 2024, 12:03PM ET: Amazon provided the following statement to Engadget:
The claims made by the Attorney General, that our business practices are somehow discriminatory or deceptive, are categorically false. We want to be able to deliver as fast as we possibly can to every zip code across the country, however, at the same time we must put the safety of delivery drivers first. In the zip codes in question, there have been specific and targeted acts against drivers delivering Amazon packages. We made the deliberate choice to adjust our operations, including delivery routes and times, for the sole reason of protecting the safety of drivers. And we’re always transparent with customers during the shopping journey and checkout process about when, exactly, they can expect their orders to arrive. What we’d like to do, and have offered, is to work together with the Attorney General and their office in an effort to reduce crime and improve safety in these areas. Nevertheless, we will proceed in the process and demonstrate that providing fast and accurate delivery times and prioritizing the safety of customers and delivery partners are not mutually exclusive.
I’m Manas Ranjan Sahoo: Founder of “Webtirety Software”. I’m a Full-time Software Professional and an aspiring entrepreneur, dedicated to growing this platform as large as possible. I love to Write Blogs on Software, Mobile applications, Web Technology, eCommerce, SEO, and about My experience with Life.